Refund Policy
90-Day Return Policy
We offer a 90-day return policy for items that are unopened and unused. You have 90 days after receiving your item to request a return, provided the product is in its original, sealed condition.
To qualify for a return, the following conditions must be met:
• Condition: The item must be in the exact same condition as when you received it — unused and sealed, with no signs of wear or tampering.
• Tags and Packaging: All original tags must be attached, and the product must be returned in its original, undamaged packaging, including any branded boxes, pouches, or protective materials.
• Proof of Purchase: A valid receipt or proof of purchase is required, such as an order confirmation email or invoice.
Opened or used Wonderkid products cannot be returned due to hygiene and safety reasons.
90-Day Satisfaction Guarantee (Opened Products)
If you have opened and used Wonderkid products and are not satisfied with the results, we still want you to feel supported. Our 90-Day Satisfaction Guarantee requires no physical return.
To qualify:
• You must have used the product consistently as instructed for at least 14 days.
• The request must be submitted within 90 days of delivery.
• This guarantee is valid on your first order only and is limited to one refund per household.
• Refunds are not issued for taste or subjective preference concerns, as these are not reflective of product quality or effectiveness.
• A brief explanation or feedback may be requested to help us improve our service.
To request a refund under this guarantee, contact us at info@wonderkid-health.com.
Order Cancellations
Orders can be cancelled within 3 hours of being placed. After this window, orders automatically enter our fulfillment queue and cannot be cancelled, as processing and shipment begin immediately.
If an order cannot be cancelled because it has already entered processing or shipment, you remain eligible to return the products once delivered, provided all return conditions above are met.
Free Gifts & Promotional Items
Free gifts, bonus items, and post-purchase add-ons are not eligible for returns or refunds, whether used or unused.
• Free promotional items are not eligible for refund or exchange, regardless of condition.
• Limited-time post-purchase offers are final sale and cannot be modified, returned, or refunded due to deeply discounted pricing.
• If you return the originally paid item that qualified you for a free promotional item, the free item(s) must also be returned unused. Failure to do so may result in a partial refund, with the value of the free item(s) deducted from your total.
Shipping Fees
All shipping fees are paid directly to our shipping and fulfillment partners and are therefore non-refundable.
If a package is refused at delivery, a restocking and handling fee of 15% of the total order value will be deducted from any refund issued.
By placing an order with Wonderkid, you acknowledge and agree to this policy. If you have any concerns about your delivery, please contact us at info@wonderkid-health.com before refusing a package.
Lost or Undelivered Packages
If your package does not arrive within the estimated delivery timeframe, contact us at info@wonderkid-health.com to initiate a carrier investigation.
Refund or replacement eligibility for lost packages is determined following completion of the carrier investigation and is subject to the 90-day window from the confirmed or estimated delivery date.
We are not responsible for packages lost due to incorrect shipping information provided by the customer.
Damages & Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you received the wrong item.
We will evaluate the issue and make it right. Reach us at info@wonderkid-health.com.
Chargebacks & Payment Disputes
If a chargeback or payment dispute is active, a refund cannot be issued until the dispute is closed.
We encourage all customers to contact us directly at info@wonderkid-health.com to resolve any concerns before involving their bank. This allows us to process refunds much faster and avoid unnecessary delays.
Subscriptions & Recurring Orders
Subscription Refund Eligibility
If your order includes a subscription, the 90-day money-back guarantee applies only to your first shipment.
It is the customer's sole responsibility to manage or cancel the subscription within the 90-day guarantee period. Subscription renewals that occur after this window are not eligible for refunds under any circumstances.
Failure to cancel prior to a renewal billing date does not constitute grounds for a refund. Customers are responsible for managing, modifying, or canceling their subscription prior to renewal.
Automatic Renewal
Your subscription will automatically renew unless cancelled. You will be charged through your payment method every 30 days, or at your selected delivery cadence.
By submitting your initial order, you expressly agree to the terms of the auto-renewal and understand this subscription policy.
Cancellation
You may cancel your subscription at any time. To avoid a recurring charge, you must cancel at least twenty-four (24) hours before your next scheduled billing date.
You can cancel your subscription through your account portal or contact us any time at info@wonderkid-health.com.
All cancellations are effective as of the last day of the current billing period. No refunds will be issued for renewal charges already processed at the time of cancellation.
Billing Information
You are obligated to provide current, complete, and accurate billing account information.
You are responsible for promptly updating all information to keep your account current. Changes can be made through your customer portal or by contacting info@wonderkid-health.com.
Exceptions / Non-Returnable Items
Certain items cannot be returned, including perishable goods, custom or personalized products, personal care goods, hazardous materials, flammable liquids or gases, sale items, and gift cards.
Please contact us if you have questions about your specific item.
Exchanges
The fastest way to get what you want is to return the item you have and, once the return is accepted, make a separate purchase for the new item.
Refund Processing
We will notify you once we have received and inspected your return and let you know whether the refund was approved.
If approved, you will be automatically refunded to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since your return was approved, please contact us at info@wonderkid-health.com.
To start a return or ask any questions, contact us at info@wonderkid-health.com. Items sent back without first requesting a return will not be accepted.
We appreciate your understanding and thank you for your support.